Headquarters: Palo Alto, California
Industry: Managed Security Services
Employees: 600
Introduction
Based in Palo Alto, Single Point of Contact is a 24/7 MSSP providing white label SOC and other IT related services to a wide variety of clients. With a team dedicated to detecting and responding to cyber threats, the company understands the importance of speed, precision, and operational efficiency in delivering top-tier managed security services.
The challenge
In a fast-evolving threat landscape, Single Point of Contact faced increasing pressure to process high volumes of alerts quickly for all their clients—without letting anything slip through the cracks. Prior to deploying Radiant, Single Point of Contact relied on a legacy SIEM platform for alert management. But instead of enabling efficiency, the system added layers of complexity and friction.
The SOC team was overwhelmed with alert noise, spending excessive time manually triaging each one. Without automation, analysts had to rely on time-consuming processes just to determine if an alert warranted action. This slowed down incident response, strained resources, and introduced the risk of human error.
Managing and triaging security alerts was time-consuming and inefficient. The lack of automation meant too many manual processes, slowing our response time to customer incidents.
The company needed a smarter, faster, and more scalable solution to streamline its operations and elevate the performance of its security team.
The solution
The decision to implement Radiant Security was a natural one. Unlike other vendors, Radiant didn’t just deliver software—they partnered closely with the Single Point of Contact team to ensure long-term success and seamless integration.
With Radiant’s adaptive AI SOC platform in place, alert triage and remediation were fully transformed. The platform automatically ingests alerts, triages them in real time, and generates incidents with actionable context. This allows the SOC to bypass time-consuming manual review and instantly respond to threats through 1-click remediation—drastically improving speed and consistency.
Thanks to Radiant, we can now focus on our customer’s real threats instead of drowning in alert noise.
Key improvements included:
- Automated triage workflows that eliminate the need for manual review of routine alerts.
- Streamlined ticketing integration, enabling faster incident handling and response coordination.
- Smarter resource allocation, allowing analysts to focus on high-priority threats instead of sifting through noise.
These improvements are clearly illustrated by the incredible productivity boosts and increased security coverage that Single Point of Contact was able to provide these clients:
- Sierra Circuits received 653,089 alerts over the course of 12 months with Radiant triaging them all and generating just 29 incidents—a whopping 99.999996% reduction in false positives.
- Patriot Ships received 170,790 alerts over the course of 12 months with Radiant triaging them all and generating 22,963 incidents—an impressive 87% reduction in false positives.
Without Radiant, Single Point of Contact would have needed 56 full time analysts to the tune of $9.8 million just to handle Sierra Circuits’ 653,089 alerts, let alone all the other clients they have like Patriot Ships and others.
Note: The above calculations assume 15 minutes to triage each alert and a $175K annual salary, both of which are typical in the US.
These results demonstrate that Radiant isn’t just reducing noise—it’s elevating the quality of security operations. Analysts now spend less time reviewing false positives and more time on true threats. The result: improved productivity, more resilient defenses, and better protection for end customers.
The automated process allows our analysts to focus on what matters most. Security operations run more smoothly, intelligently, and without headaches.
Results
Thanks to Radiant Security, Single Point of Contact has significantly enhanced its SOC performance, reduced noise, and delivered better outcomes for its clients:
- Significant time savings for the SOC team through automated alert triage and ticket creation.
- Faster response to incidents, with actionable alerts delivered directly to analysts in real time.
- 100% alert visibility, ensuring no threat goes uninvestigated or overlooked.
- Greater analyst productivity, with team members now focused on meaningful investigations, not routine filtering.
- Improved customer protection, with quicker detection and resolution of real threats.
