The reassurance that someone is watching
If you’re thinking of insourcing from your MSSP or MDR, or are already in the process of doing so, this read is worth your while. The conversation around insourcing tends to focus on tools, cost, and coverage. What gets talked about less is the part that’s harder to replace: the reassurance that someone is watching when your team isn’t. That’s what this is about.
Introducing Radiant’s after-hours coverage
For teams transitioning away from an MSSP or MDR, operational relief from an AI that runs around the clock, triaging, escalating, and responding to alerts, doesn’t always fully replace the reassurance that came with the outsourced model. For them, full peace of mind comes when there are always eyes on glass, even after their team goes home.
Radiant After Hours provides human-in-the-loop monitoring, investigation, and response during the hours your analysts aren’t working. Radiant analysts step in as an extension of your team, inside the same platform you already use, under the Rules of Engagement you’ve already defined, and handle whatever the AI surfaces while you’re away.
When your team comes back in the morning, they get a full human-to-human handoff of everything that happened from Radiant’s after-hours analysts.
What It Covers
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- After Hours Monitoring & Response Weekday evenings from 5 PM to 9 AM, and continuously from Friday 5 PM through Monday 9 AM. Radiant analysts assume responsibility for active monitoring within your platform.
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- Vacation Coverage Package Up to 10 business days (2 weeks) per year of full daytime coverage, 9 AM to 5 PM. Available as two one-week blocks or one continuous two-week period, scheduled in advance through your Customer Success Manager.
After Hours is not an implementation or technical support service; customers must have a fully operational Radiant deployment before activating it. It is not a replacement for your SOC program; your analysts remain in control of the strategy, the rules, and the decisions. And it is not a 24/7 standing service by default — full daytime coverage is only available through the pre-scheduled Vacation Coverage Package.
Who It’s For
After Hours is available to Radiant customers who have completed a full platform deployment, integrated data sources, tuned alert types, trained context memory, and configured Rules of Engagement.
Available today in the United States, Canada, United Kingdom, Australia, France, Germany and Japan.
Do I need this?
It depends on your ideology. Radiant’s AI runs 24/7, meaning it never stops triaging and surfacing real threats and automating responses to specific cases. Some teams have their own analyst on call for after-hours escalations. More like a reactive strategy versus active monitoring, while others are comfortable waiting until their team is back in the office to review what the AI has surfaced. For those teams, after-hours isn’t necessary.
But for teams insourcing from an MSSP or MDR model, who have been reassured by the peace of mind that comes with extra eyes on glass, and a shift in responsibility during the after-hours, this is exactly what it’s for.
MDR/ MSSP vs After Hours within an AI SOC
| MDR/ MSSP | Radiant After Hours + Vacation Coverage |
| Outsourced team | Extends your team |
| Their tools & process | Your platform & rules |
| Vendor is fully responsible for monitoring 24/7 | Vendor is responsible for monitoring only during hours/ vacations |
What’s next?
After-hours coverage is also a more economical alternative, especially compared to the cost of maintaining an MSSP or MDR relationship for the peace of mind of after-hours coverage.
If you’re thinking about insourcing your SOC, or have already insourced and want to learn more, get in touch with a member of our expert team.
